Return and refund policy - Online purchases

Our Terms and Conditions 

Below are the terms and conditions which we, Faize Sound and Lighting Ltd. and DJbox.ie, do business for goods ordered through this website. They are intended to be fair to both you as the customer and layout our role as a supplier of DJ and electronic equipment. If you contract with us, as a consumer they do not affect your statutory rights. They are designed to set out clearly our responsibilities and your rights.

By choosing to purchase from us you agree to be bound by these terms and conditions, as well as by our returns policy. We suggest you print and keep a copy of these terms for your reference. These are the sole terms and conditions upon which we agree to contract with you and no alteration of these terms and conditions shall be valid. 

A contract is formed between us when (and not before) we ship your order. Your order will not be accepted until we receive payment or in the case of cheques your funds has been cleared. Cheques, Bank Drafts and Postal orders should be made out to “Faize Sound and Lighting Ltd”. You must be over 18 to purchase from this site. All prices contained on DJbox.ie and offered by Faize Sound and Lighting Ltd. are subject to change at our discretion, and we reserve the right to reject/refuse any order on any issues related to pricing or price discrepency. 

Images, illustrations or any other information submitted or contained in this website, catalogues or other advertising matter shall not be deemed to form part of the contract but are for general information and guidance only.

All prices on our website are inclusive of VAT where applicable. The VAT amount will be stated on the checkout page, this stated amount is not added to the total, merely extracted for your reference to portray the taxes already included in the totals. All prices contained on DJbox.ie are subject to change and we reserve the right to reject/refuse an order on any issues related to pricing.

Any typographical, clerical or other error or omission in any literature, website based information, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part. All prices represent an invitation to purchase and no contract is formed until we acceot your offer and ship your goods. We reserve the right to cancel orders placed that have incorrect pricing due to personal errors.

During our busy Christmas season once orders have been placed they cannot be amended, please check your order carefully before submitting your order for payment. Orders may be cancelled before they have been dispatched by phone only. Orders that have no delivery address supplied or no contact phone number for the couriers to contact, may not be dispatched - these orders will be held until we receive full delivery information including contact number, customers may cancel these orders and receive a full refund prior to their shipping if desired.

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be given or if the goods are still required, we will ask for an additional shipping fee to make a second delivery. It is the responsibility of the customer to be at the delivery address given for shipping as equipment cannot be left without signature and customers must be available on their chosen contact number to facilitate the courier to find the address if necessary. We require customers to be available to answer these calls or where voice mail is available to respond to the voice mail in a timely manner. In instances where couriers cannot make phone contact packages may not be delivered. Risk of damage to, or loss of, ordered goods shall pass to you at the time the goods leave our premises for delivery. Paypal orders will only be shipped to the address given on the checkout page. We will not ship to "work" or other addresses as per Paypal and Faize Sound and Lighting Ltd. terms and conditions.

All items displayed on our site are usually in stock ready for dispatch, however if any ordered goods are not readily available to us, we reserve the right to withdraw our acceptance of your order for such goods and will refund in full any payment you have made for them. For the avoidance of doubt other goods ordered by you will be dispatched in the normal way. In the unlikely case of this happening we undertake to notify you at the earliest opportunity.

We warrant that, upon receipt of goods, the ordered goods will correspond with the written description on this website, will be free from defects in materials and workmanship and will be of merchantable quality (as set out in Sale and Supply of Goods Act 1980). There may, however, be minor variations between the goods as shown or described on our website and those dispatched to you (but so that the goods dispatched will always be of a comparable or superior quality).

Where our sales agents suggest items that we may order in for you to help match your needs and these items are not available on our site, all quotations are valid for two weeks unless otherwise agreed in writing. Items will not be ordered in until full payment has been made and funds have been cleared.

Except in the case of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage.

Any communication between the buyer and our company (Faize Sound and Lighting Ltd. and/or DJBox.ie) should be by e-mail, where communication is made by phone all aspects of the conversation which you wish to be included in forming part of the conversation must be clarified by e-mail within one hour of the conversation. E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails.

We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby.

The contract formed by our acceptance of your order shall be governed by Irish laws and you agree to submit to the non-exclusive jurisdiction of the Irish Courts.

Why are Terms & Conditions important? 

Terms & Conditions, also known as 'Terms of Service' or 'TOS', lay out the rules and regulations for accessing and using our website. They are important because they protect both the user and the website owner. By using our website, you are agreeing to abide by our Terms & Conditions. These policies are put in place to ensure a safe and secure browsing experience. They cover important aspects such as privacy, security, intellectual property, and more. By reading and understanding our Terms & Conditions, you can feel confident when browsing our site. In addition, our Terms & Conditions enable us to enforce rules and regulations that ensure a positive user experience. For example, we reserve the right to terminate or suspend a user's account if they violate any of our policies.

Faize Sound and Lighting Ltd. is committed to meeting the requirements of the European Union (Waste Electrical and Electronic Equipment) Regulations 2014. These Regulations require producers of electrical and electronic equipment to finance the takeback of WEEE resulting from products that we place on the Irish market. This helps us to ensure that WEEE is reused or recycled safely. In line with that commitment Faize Sound and Lighting Ltd. will take back WEEE from you. Please contact us for details. 

You also have a role to play in ensuring that WEEE is reused and recycled safely. So, if you choose not to return WEEE to us then you should not dispose of it in your bin. The crossed out wheeled-bin symbol on the product reminds users not to dispose WEEE in the bin. You should ensure that the WEEE is collected separately and sent for proper treatment. WEEE contains hazardous substances and if not managed and treated safely it can cause pollution and damage human health.