Shipping policy

Our General Undertaking is to despatch all orders received through our website, within a 3 working-day period once the order has been processed and payment has been paid and cleared with us.  

Once an order has been received, an automated email Order Confirmation will be sent to the email address provided, confirming all aspects of the order. You will then receive further automated email updates containing information such as tracking numbers and other updates.

In cases where items ordered are not immediately available we will endeavour to make you aware of this within 24 hours, at which stage we will offer the most up to date delivery schedule available to us from our suppliers. From there you can choose to wait, have an alternative product shipped, or request a refund. 

Shipping lead times and time frames

We do not have an option for a same day delivery service. You are welcome to arrange your own pickup and mark your online order for Click & Collect service.

All domestic (Ireland) orders are shipped on a next working day service with DPD. We cannot guarantee an overnight delivery, but this is the service all parcels are booked on as standard by us.

Orders received before 1.30pm on a weekday will ship the same day. All going well the shipment should arrive with the customer the next working day, but please note - THIS IS NOT GUARANTEED. Once the shipment leaves us it is down to the courier service, and issues may arise around weather, logistics or vehicle issues. In some cases remote areas may see a 2-3 day service as standard.

Orders received after 1.30pm will be shipped the next working day and will be with the customer 1-2 working days after this.

Orders placed before 1.30pm Friday will be delivered the next working day (Monday) at the earliest. There is an express service for Saturday delivery. This must be booked and paid for separately at the checkout. There is NO same day Saturday service. Please DO NOT order on a Saturday for a Saturday delivery.

Bank Holiday Shipments:

Orders placed before 1.30pm on a Friday before a Bank Holiday will ship same day (Friday) and will be delivered Tuesday at the earliest.

Orders placed after 13.0pm on a Friday before a Bank Holiday will ship the following Tuesday for delivery Wednesday at the very earliest.

Christmas, New Years and other holidays

For other variable date holidays please check our social media channels or contact us for shipping information and schedules.

Delivery Charges

For all orders that have been selected for nationwide domestic Irish shipping there is a flat charge of €10 shipping on all orders with a value under €200 and all orders above this value are shipped with no shipping charges applied. 

Oversize Items surcharge

For larger items there is an additional €10 surcharge applied. This is charged by our carriers for items that exceed certain dimensions and/or weights. In these cases this cost is applied at the point of checkout. This typicay pplie to booths, stands and similar items.

In the event of orders placed on our website for delivery to what are deemed by international delivery companies to be 'remote or exceptional areas', Faize Sound and Lighting Limited reserves the right to contact a customer to request payment for the extra delivery cost involved which will be a minimum of €25.00 excluding VAT. If the customer is not agreeable to this additional charge, we reserve the right to offer a full refund to the customer for the amount already paid and to immediately cancel the order.

Orders for items Ex-Stock

While we do our very best to ensure our online stock levels accurately reflect our in store stock levels, there may be occasional instances where this is not the case. In the majority of cases, orders received for general stock items will be despatched within 3 working days. In the Republic of Ireland, Northern Ireland and the UK, these orders will generally be delivered via DPD parcels or another nominated delivery service of our choice.  

In the event of any unforeseen delays to the order, the user shall be notified of the delay by email and/or phone call.

Orders for items not held Ex-Stock

When a product has been selected that is not immediately available ex-stock, we will notify you of each product and the average expected despatch time. In these instance despatch times are usually subject to the availability of the item from the suppliers.

In the event of any unforeseen delays to the order, the client shall be notified of the delay by email.

Stock Availabilty

The lead-times that are displayed are approximations based on the most reasonable assessment of our stock levels at the time of your order. Even though we keep our information as accurate as possible, there may be occasions when an items' stock level may not be adequate to support your order quantity. In this event, you shall be notified of any delay to your order by email or phone as soon as possible, and if you are not satisfied with a new expected despatch date, an offer of a full refund will be made to you. If this offer is accepted, the refund will be made to your payment card of choice within 14/21 days

Collections/Click & Collect

Once we receive your order we will advise you that is it being processed. Once ready we will notify you by phone or email, and you can then collect your order at our Tallaght address. Please do not collect your order until you have received a notification that your order is ready to be collected.