Returns policy
Software returns
It is the responsibility of the customer to ensure that any software purchased from DJBox.ie will run on their computer. DJBox.ie will not accept any software and/or related hardware returns as a result of compatibility issues. Please ensure you check the specifications of the software you are purchasing and check them against the specifications of your computer to ensure compatibility. DJBox.ie will not accept for return any software that has been registered with the software provider or it’s agents regardless of age.
Returns
We want you to feel 100% confident when making purchases on DJBox.ie. We will accept for credit any item that has not been opened, is unused and is still new, once returned within 14 days. We will not accept in store purchases for returns on the basis of a change of mind, the return of online purchases is protected. Should you have reason to return an item please enclose your - Name, Address, Order Number and a Returns Code which you can get by contacting us via e-mail. This will facilitate us to process the refund promptly.
Returns address:
8 Cookstown Enterprise Park
Old Belgard Road
Tallaght
Dublin 24
D24 T8WD
Ireland
NOTE - IMPORTANT - Please ensure your RMA (returns) number is noted on the outside of the parcel being returned.
*Terms and Conditions:
Items must be returned within 14 days of receiving the delivery. As we are not a manufacturer items must be returned in the condition they were sent and must include all parts to be eligible for the refund. Packages must not be torn, stickers and/or labels must not be removed and items must still have their tags on them. Returned items must not have been used and/or have visibile signs of use.
•DJBox.ie will not pay any carriage fees for returns (unless they are warranty returns) within the specified period. Any other carriage fees being sought by the buyer must be requested in writing before the item it returned to us.
•Returned goods that we receive which do not meet the above criteria in relation to original packaging and/or being in an unused condition will be considered as 'In Dispute'. In Dispute products will not be refunded or exchanged until a dispute is fully resolved. A reason will be given as to why the product is In Dispute and we are happy to re-ship such In Dispute items back to you, at your cost, otherwise they will be destroyed after 30 days from their receipt back to us.
•During our busy periods please allow up to 28 Working days for refunds to be processed, normally refunds are processed within 10 days of their delivery to us.
•All returns must be accompanied with the purchasers Name, Address, Order Number and A Returns Code (RMA Number) which you can get by contacting us, to facilitate us to process your refund promptly.
You can find the EU directive on distance selling HERE for your information
Gear Exchange Equipment
Items contained within the Gear Exchange program do not carry a warranty and are sold as is, where is. No warranty is implied or given and it the responsibility of the buyer to check and test the equipment prior to purchase. DJBox.ie/Light Sight Sound will accept no responsibility for any fault, defect or problem that occurs after purchase. Items contained within the Gear Exchange program are not the property of DJBox.ie/Light Sight Sound or it's agents and we can not therefor testify as to it's origin, quality or condition.
Your statutory rights are not affected.
Due to the nature of the items we sell and the industry we work in Djbox.ie/Faize Sound and Lighting Ltd. DOES NOT Accept for return, exchange or credit any item bought in store in a “change of mind” or item is unwanted (for any reason) situation.
Djbox.ie and our partners will honour and support any and all warranty claim scenarios.
If you are unsure about any part of this policy please ask a member of staff IN STORE BEFORE making your purchase. All purchases are final.
Your statutory rights are not affected.
Faize Sound and Lighting Ltd. is committed to meeting the requirements of the European Union (Waste Electrical and Electronic Equipment) Regulations 2014. These Regulations require producers of electrical and electronic equipment to finance the takeback of WEEE resulting from products that we place on the Irish market. This helps us to ensure that WEEE is reused or recycled safely. In line with that commitment Faize Sound and Lighting Ltd. will take back WEEE from you. Please contact us for details.
You also have a role to play in ensuring that WEEE is reused and recycled safely. So, if you choose not to return WEEE to us then you should not dispose of it in your bin. The crossed out wheeled-bin symbol on the product reminds users not to dispose WEEE in the bin. You should ensure that the WEEE is collected separately and sent for proper treatment. WEEE contains hazardous substances and if not managed and treated safely it can cause pollution and damage human health.
Below are the terms and conditions which we, Faize Sound and Lighting Ltd. and DJbox.ie, do business for goods ordered through this website. They are intended to be fair to both you as the customer and layout our role as a supplier of DJ and electronic equipment. If you contract with us, as a consumer they do not affect your statutory rights. They are designed to set out clearly our responsibilities and your rights.
By choosing to purchase from us you agree to be bound by these terms and conditions, as well as by our returns policy. We suggest you print and keep a copy of these terms for your reference. These are the sole terms and conditions upon which we agree to contract with you and no alteration of these terms and conditions shall be valid.
A contract is formed between us when (and not before) we ship your order. Your order will not be accepted until we receive payment or in the case of cheques your funds has been cleared. Cheques, Bank Drafts and Postal orders should be made out to “Faize Sound and Lighting Ltd”. You must be over 18 to purchase from this site. All prices contained on DJbox.ie and offered by Faize Sound and Lighting Ltd. are subject to change at our discretion, and we reserve the right to reject/refuse any order on any issues related to pricing or price discrepency.
Images, illustrations or any other information submitted or contained in this website, catalogues or other advertising matter shall not be deemed to form part of the contract but are for general information and guidance only.
All prices on our website are inclusive of VAT where applicable. The VAT amount will be stated on the checkout page, this stated amount is not added to the total, merely extracted for your reference to portray the taxes already included in the totals. All prices contained on DJbox.ie are subject to change and we reserve the right to reject/refuse an order on any issues related to pricing.
Any typographical, clerical or other error or omission in any literature, website based information, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part. All prices represent an invitation to purchase and no contract is formed until we acceot your offer and ship your goods. We reserve the right to cancel orders placed that have incorrect pricing due to personal errors.
During our busy Christmas season once orders have been placed they cannot be amended, please check your order carefully before submitting your order for payment. Orders may be cancelled before they have been dispatched by phone only. Orders that have no delivery address supplied or no contact phone number for the couriers to contact, may not be dispatched - these orders will be held until we receive full delivery information including contact number, customers may cancel these orders and receive a full refund prior to their shipping if desired.
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be given or if the goods are still required, we will ask for an additional shipping fee to make a second delivery. It is the responsibility of the customer to be at the delivery address given for shipping as equipment cannot be left without signature and customers must be available on their chosen contact number to facilitate the courier to find the address if necessary. We require customers to be available to answer these calls or where voice mail is available to respond to the voice mail in a timely manner. In instances where couriers cannot make phone contact packages may not be delivered. Risk of damage to, or loss of, ordered goods shall pass to you at the time the goods leave our premises for delivery. Paypal orders will only be shipped to the address given on the checkout page. We will not ship to "work" or other addresses as per Paypal and Faize Sound and Lighting Ltd. terms and conditions.
All items displayed on our site are usually in stock ready for dispatch, however if any ordered goods are not readily available to us, we reserve the right to withdraw our acceptance of your order for such goods and will refund in full any payment you have made for them. For the avoidance of doubt other goods ordered by you will be dispatched in the normal way. In the unlikely case of this happening we undertake to notify you at the earliest opportunity.
We warrant that, upon receipt of goods, the ordered goods will correspond with the written description on this website, will be free from defects in materials and workmanship and will be of merchantable quality (as set out in Sale and Supply of Goods Act 1980). There may, however, be minor variations between the goods as shown or described on our website and those dispatched to you (but so that the goods dispatched will always be of a comparable or superior quality).
Where our sales agents suggest items that we may order in for you to help match your needs and these items are not available on our site, all quotations are valid for two weeks unless otherwise agreed in writing. Items will not be ordered in until full payment has been made and funds have been cleared.
Except in the case of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage.
Any communication between the buyer and our company (Faize Sound and Lighting Ltd. and/or DJBox.ie) should be by e-mail, where communication is made by phone all aspects of the conversation which you wish to be included in forming part of the conversation must be clarified by e-mail within one hour of the conversation. E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails.
We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby.
The contract formed by our acceptance of your order shall be governed by Irish laws and you agree to submit to the non-exclusive jurisdiction of the Irish Courts.
Terms & Conditions, also known as 'Terms of Service' or 'TOS', lay out the rules and regulations for accessing and using our website. They are important because they protect both the user and the website owner. By using our website, you are agreeing to abide by our Terms & Conditions. These policies are put in place to ensure a safe and secure browsing experience. They cover important aspects such as privacy, security, intellectual property, and more. By reading and understanding our Terms & Conditions, you can feel confident when browsing our site. In addition, our Terms & Conditions enable us to enforce rules and regulations that ensure a positive user experience. For example, we reserve the right to terminate or suspend a user's account if they violate any of our policies.
Faize Sound and Lighting Ltd. is committed to meeting the requirements of the European Union (Waste Electrical and Electronic Equipment) Regulations 2014. These Regulations require producers of electrical and electronic equipment to finance the takeback of WEEE resulting from products that we place on the Irish market. This helps us to ensure that WEEE is reused or recycled safely. In line with that commitment Faize Sound and Lighting Ltd. will take back WEEE from you. Please contact us for details.
You also have a role to play in ensuring that WEEE is reused and recycled safely. So, if you choose not to return WEEE to us then you should not dispose of it in your bin. The crossed out wheeled-bin symbol on the product reminds users not to dispose WEEE in the bin. You should ensure that the WEEE is collected separately and sent for proper treatment. WEEE contains hazardous substances and if not managed and treated safely it can cause pollution and damage human health.
Our General Undertaking is to despatch all orders received through our website, within a 3 working-day period once the order has been processed and payment has been paid and cleared with us.
Once an order has been received, an automated email Order Confirmation will be sent to the email address provided, confirming all aspects of the order. You will then receive further automated email updates containing information such as tracking numbers and other updates.
In cases where items ordered are not immediately available we will endeavour to make you aware of this within 24 hours, at which stage we will offer the most up to date delivery schedule available to us from our suppliers. From there you can choose to wait, have an alternative product shipped, or request a refund.
We do not have an option for a same day delivery service. You are welcome to arrange your own pickup and mark your online order for Click & Collect service.
All domestic (Ireland) orders are shipped on a next working day service with DPD. We cannot guarantee an overnight delivery, but this is the service all parcels are booked on as standard by us.
Orders received before 1.30pm on a weekday will ship the same day. All going well the shipment should arrive with the customer the next working day, but please note - THIS IS NOT GUARANTEED. Once the shipment leaves us it is down to the courier service, and issues may arise around weather, logistics or vehicle issues. In some cases remote areas may see a 2-3 day service as standard.
Orders received after 1.30pm will be shipped the next working day and will be with the customer 1-2 working days after this.
Orders placed before 1.30pm Friday will be delivered the next working day (Monday) at the earliest. There is an express service for Saturday delivery. This must be booked and paid for separately at the checkout. There is NO same day Saturday service. Please DO NOT order on a Saturday for a Saturday delivery.
Orders placed before 1.30pm on a Friday before a Bank Holiday will ship same day (Friday) and will be delivered Tuesday at the earliest.
Orders placed after 13.0pm on a Friday before a Bank Holiday will ship the following Tuesday for delivery Wednesday at the very earliest.
Christmas, New Years and other holidays
For other variable date holidays please check our social media channels or contact us for shipping information and schedules.
For all orders that have been selected for nationwide domestic Irish shipping there is a flat charge of €10 shipping on all orders with a value under €200 and all orders above this value are shipped with no shipping charges applied.
For larger items there is an additional €10 surcharge applied. This is charged by our carriers for items that exceed certain dimensions and/or weights. In these cases this cost is applied at the point of checkout. This typicay pplie to booths, stands and similar items.
In the event of orders placed on our website for delivery to what are deemed by international delivery companies to be 'remote or exceptional areas', Faize Sound and Lighting Limited reserves the right to contact a customer to request payment for the extra delivery cost involved which will be a minimum of €25.00 excluding VAT. If the customer is not agreeable to this additional charge, we reserve the right to offer a full refund to the customer for the amount already paid and to immediately cancel the order.
While we do our very best to ensure our online stock levels accurately reflect our in store stock levels, there may be occasional instances where this is not the case. In the majority of cases, orders received for general stock items will be despatched within 3 working days. In the Republic of Ireland, Northern Ireland and the UK, these orders will generally be delivered via DPD parcels or another nominated delivery service of our choice.
In the event of any unforeseen delays to the order, the user shall be notified of the delay by email and/or phone call.
When a product has been selected that is not immediately available ex-stock, we will notify you of each product and the average expected despatch time. In these instance despatch times are usually subject to the availability of the item from the suppliers.
In the event of any unforeseen delays to the order, the client shall be notified of the delay by email.
The lead-times that are displayed are approximations based on the most reasonable assessment of our stock levels at the time of your order. Even though we keep our information as accurate as possible, there may be occasions when an items' stock level may not be adequate to support your order quantity. In this event, you shall be notified of any delay to your order by email or phone as soon as possible, and if you are not satisfied with a new expected despatch date, an offer of a full refund will be made to you. If this offer is accepted, the refund will be made to your payment card of choice within 14/21 days
Once we receive your order we will advise you that is it being processed. Once ready we will notify you by phone or email, and you can then collect your order at our Tallaght address. Please do not collect your order until you have received a notification that your order is ready to be collected.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
