Cancellation, Return and refund policy

Cancellation, Returns & Refund Policy

This policy applies to purchases made from DJBox.ie (Faize Sound and Lighting Ltd.) and is designed in accordance with Irish and EU consumer law. Your statutory rights are not affected.

1. Your Right to Cancel (Online Purchases)

If you purchase goods online, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

Goods must be received back at DJBox offices 14 days from the date they are delivered to you.

To exercise this right, you must notify us in writing (email is sufficient shop@djbox.ie).

2. Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible via email to shop @djbox.ie -social media or other messages cannot be accepted as notice of cancellation. Please include your order number in your email.

  • Where a shipping label has not been generated, a full refund will be issued.

  • Where a shipping label has already been generated and paid for, we reserve the right to deduct the shipping cost from your refund, as this is a direct cost already incurred.

3. Orders Already Dispatched

Once an order has been dispatched, it cannot be cancelled.

However, you may still exercise your right to withdraw under EU distance selling regulations. In this case, the order must be returned in accordance with the Returns section below.

4. Returns (Online Purchases)

We want you to feel confident when shopping with DJBox.ie.

We will accept returns of online orders within the 14-day withdrawal period provided that:

  • Items are unused, in original condition, and suitable for resale

  • All original packaging, accessories, manuals, and contents are included

  • Packaging is not damaged, marked, or altered (including labels, stickers, or seals)

  • Items show no signs of use beyond what is necessary to inspect them

Returns that do not meet these conditions may be refused.

5. Return Process

To return an item:

  1. Contact us to request a Returns Authorisation (RMA) number

  2. Include your Name, Address, Order Number, and RMA number

  3. Clearly mark the RMA number on the outside of the parcel

Returns Address:
DJBox.ie
8 Cookstown Enterprise Park
Old Belgard Road
Tallaght, Dublin 24
D24 T8WD
Ireland

Customers are responsible for ensuring items are securely packaged. We recommend using a tracked shipping service, as we are not responsible for items lost or damaged in transit.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is faulty or incorrect

  • Original delivery charges will be refunded in line with EU law (standard delivery only)

  • We do not reimburse return carriage costs unless required by law

7. Refunds

Refunds will be processed within 28 days of receiving returned goods (or proof of return).

  • Refunds will be issued using the original payment method

During busy periods, processing may take longer; however, we aim to complete refunds promptly.

8. Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, or not as described:

  • You are entitled to a repair, replacement, or refund

  • We will cover any applicable delivery or return costs

Please contact us as soon as possible with details (and photos where possible).

9. Software & Digital Products

  • It is the customer’s responsibility to ensure software compatibility before purchase

  • We do not accept returns of software or related products due to compatibility issues

  • Software that has been opened, registered, activated, or used cannot be returned unless faulty

10. Non-Returnable Items

The following items may not be returned unless faulty:

  • Opened or used items not in resale condition

  • Hygiene-sensitive products (where seals are broken)

  • Software or digital products as outlined above

  • Custom-built or special-order items

11. In-Store Purchases

For purchases made in-store:

  • We do not accept returns, exchanges, or refunds for change of mind

  • All sales are final unless the item is faulty

Warranty rights are fully supported in accordance with Irish consumer law. Your statutory rights are not affected.

12. Gear Exchange Equipment

Items sold under the Gear Exchange program:

  • Are sold as seen / as is

  • Do not carry a warranty

  • Are not owned by DJBox.ie

DJBox.ie accepts no liability for faults or defects arising after purchase.

13. WEEE & Recycling

Faize Sound and Lighting Ltd. complies with the European Union (Waste Electrical and Electronic Equipment) Regulations 2014.

We will take back WEEE on a like-for-like basis. Customers must not dispose of WEEE in general waste and should ensure proper recycling.

Please contact us for further details.

14. Important Information

  • Returns that do not meet this policy may be refused or placed “in dispute” until resolved

  • Unresolved returns may be returned to the customer at their cost or disposed of after 30 days

  • This policy does not affect your statutory rights under Irish law

If you have any questions, please contact our team before purchasing.