Return and refund policy
It is the responsibility of the customer to ensure that any software purchased from DJBox.ie will run on their computer. DJBox.ie will not accept any software and/or related hardware returns as a result of compatibility issues. Please ensure you check the specifications of the software you are purchasing and check them against the specifications of your computer to ensure compatibility. DJBox.ie will not accept for return any software that has been registered with the software provider or it’s agents regardless of age.
We want you to feel 100% confident when making purchases on DJBox.ie. We will accept for credit any item that has not been opened, is unused and is still new, once returned within 14 days. We will not accept in store purchases for returns on the basis of a change of mind, the return of online purchases is protected. Should you have reason to return an item please enclose your - Name, Address, Order Number and a Returns Code which you can get by contacting us via e-mail. This will facilitate us to process the refund promptly.
8 Cookstown Enterprise Park
Old Belgard Road
NOTE - IMPORTANT - Please ensure your RMA (returns) number is noted on the outside of the parcel being returned.
*Terms and Conditions:
Items must be returned within 14 days of receiving the delivery. As we are not a manufacturer items must be returned in the condition they were sent and must include all parts to be eligible for the refund. Packages must not be torn, stickers and/or labels must not be removed and items must still have their tags on them. Returned items must not have been used and/or have visibile signs of use.
Items that are received after the 14 day returns period may be eligible for a credit note, subject to receiving the goods within 30 days of order being placed. This is at the discretion of the management and msut be arranged prior to goods being returned between 14 and 30 days.
•DJBox.ie will not pay any carriage fees for returns (unless they are warranty returns) within the specified period. Any other carriage fees being sought by the buyer must be requested in writing before the item it returned to us.
•Returned goods that we receive which do not meet the above criteria in relation to original packaging and/or being in an unused condition will be considered as 'In Dispute'. In Dispute products will not be refunded or exchanged until a dispute is fully resolved. A reason will be given as to why the product is In Dispute and we are happy to re-ship such In Dispute items back to you, at your cost, otherwise they will be destroyed after 30 days from their receipt back to us.
•During our busy periods please allow up to 28 Working days for refunds to be processed, normally refunds are processed within 10 days of their delivery to us.
•All returns must be accompanied with the purchasers Name, Address, Order Number and A Returns Code (RMA Number) which you can get by contacting us, to facilitate us to process your refund promptly.
You can find the EU directive on distance selling HERE for your information
Gear Exchange Equipment
Items contained within the Gear Exchange program do not carry a warranty and are sold as is, where is. No warranty is implied or given and it the responsibility of the buyer to check and test the equipment prior to purchase. DJBox.ie/Light Sight Sound will accept no responsibility for any fault, defect or problem that occurs after purchase. Items contained within the Gear Exchange program are not the property of DJBox.ie/Light Sight Sound or it's agents and we can not therefor testify as to it's origin, quality or condition.
Your statutory rights are not affected.