Our General Undertaking is to despatch all orders received through our website, within a 3 working-day period once the order has been processed and payment has been paid and cleared with us.
Once an order has been received, an automated email Order Confirmation will be sent to the email address provided, confirming all aspects of the order. You will then receive further automated email updates containing information such as tracking numbers and other updates.
In cases where items ordered are not immediately available we will endeavour to make you aware of this within 24 hours, at which stage we will offer the most up to date delivery schedule available to us from our suppliers. From there you can choose to wait, have an alternative product shipped, or request a refund.
For all orders that have been selected for nationwide domestic Irish shipping there is a flat charge of €10 shipping on all orders with a value under €200 and all orders above this value are shipped with no shipping charges applied.
In the event of orders placed on our website for delivery to what are deemed by international delivery companies to be 'remote or exceptional areas', Faize Sound and Lighting Limited reserves the right to contact a customer to request payment for the extra delivery cost involved which will be a minimum of €25.00 excluding VAT. If the customer is not agreeable to this additional charge, we reserve the right to offer a full refund to the customer for the amount already paid and to immediately cancel the order.
Orders for items Ex-Stock
While we do our very best to ensure our online stock levels accurately reflect our in store stock levels, there may be occasional instances where this is not the case. In the majority of cases, orders received for general stock items will be despatched within 3 working days. In the Republic of Ireland, Northern Ireland and the UK, these orders will generally be delivered via DPD parcels or another nominated delivery service of our choice.
In the event of any unforeseen delays to the order, the user shall be notified of the delay by email and/or phone call.
Orders for items not held Ex-Stock
When a product has been selected that is not immediately available ex-stock, we will notify you of each product and the average expected despatch time. In these instance despatch times are usually subject to the availability of the item from the suppliers.
In the event of any unforeseen delays to the order, the client shall be notified of the delay by email.
The lead-times that are displayed are approximations based on the most reasonable assessment of our stock levels at the time of your order. Even though we keep our information as accurate as possible, there may be occasions when an items' stock level may not be adequate to support your order quantity. In this event, you shall be notified of any delay to your order by email or phone as soon as possible, and if you are not satisfied with a new expected despatch date, an offer of a full refund will be made to you. If this offer is accepted, the refund will be made to your payment card of choice within 14/21 days
When your order has been despatched, we will advise you by email of the despatch date, the method used and any tracking numbers applicable. At this time the responsibility of the safe delivery of your order falls to our nominated delivery company. Due to unforeseen circumstances, for example weather conditions etc, the expected delivery time of your order may be extended. Once despatched, any request to re-scheduling your order must be made with the delivery company directly using the details supplied to you in correspondence emails.
Any time or date for despatch / delivery stated by Faize Sound and Lighting Limited is an estimate only and Paper Assist shall not accept liability for any loss or damage or any consequential loss arising either directly or indirectly from delays in delivery howsoever caused.
Collections/Click & Collect
Once we receive your order we will advise you that is it being processed. Once ready we will notify you by phone or email, and you can then collect your order at our Tallaght address. Please do not collect your order until you have received a notification that your order is ready to be collected.