It’s that time of the year when Santa has been and people are phoning or calling into us looking for service and support. As a main dealer for numerous brands we are always more than happy to offer service and support, but the cost of that service and support varies depending on one key factor…..
If Santa and the elves have been in touch with Djbox for some advise, and the equipment has been “supported” by us then we offer a FREE setup service on all hardware we supply. We will install any software, drivers, patches etc required to get your new kit up and running, and all at zero cost to our customer. We want you to buy from Djbox, we want you to buy with confidence, and we want you to know that we are here if you need us, we call this #DoingTheThings. These are the things that online retailers and distant sellers cannot do. Walk into our Tallaght shop, tell us your issues and let one of our staff sort you out!
Alternatively, send your online supplier a PM, DM or some sort of message, join the queue, wait for them to get back to you and try and resolve the issue over the phone or by email. It all sounds very slow and painful to us! Suddenly, when the kit won’t work like it should, when there’s no sound, or no light, or whatever the case may be, the small saving you made by purchasing online becomes insignificant.
Djbox.ie will happily sort out issues with kit not purchased from us, but there is a charge for this service. It starts from €60 depending on the issues etc. If we don’t fix the issue (which is very very rare) then you don’t pay. If you are a parent, guardian or significant other who has kit that won’t work then we are here, we are available to help, but please remember, setup services are not covered by the manufacturers warranty and unless there kit was bought from us there will be charges.
Djbox.ie – #DoingTheThings and supporting Irish Djs and customers with the best service, support and products from our Tallaght shop.