DJBox.ie – Native Instruments return procedure
DJBox.ie and our partners are committed to offering our customers the very best service possible. All Native Instruments hardware carries a 2 year warranty. To have repair works carried out the following is the procedure that should be followed.
Native Instruments offers a fast and convenient pickup and repair service for end users. In order to make use of this service, the end user must get in contact with Native Instruments via the online form or by phone and must request a UPS shipping label for a free pickup of their defective unit:
► Technical Support form: www.native-instruments.com/support
► Phone: +49 30 611035 1400 (Monday–Friday 11am–5pm)
This really is the quickest way to have Native Instruments look at any hardware problems you may be experiencing.
DJBox.ie are always available for support and advise, but all warranty repair and returns should be dealt with in this manner.